Gladden Water promotions &
Terms and Conditions
*Current promotional offers. New customers only. Some Internet prices are discounted for a limited time: Promotional discounts are only applied to accounts in financial good standing.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THE TERMS AND CONDITIONS CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE. These terms and conditions apply to your purchase of products and/or services from Gladden Water and you and are bound by these terms and conditions.
Customers signing up for service agree to the terms and conditions provided herein. Customer has carefully reviewed these terms and conditions and has been given an opportunity to ask questions about the product and service.
Pallets of water: All orders, once shipped, are final, no returns allowed. Shipping times listed are average times and not guaranteed. All orders prepaid unless prior credit approval. Free delivery for businesses with forklift or dock and no limited access restrictions. Additional charges may apply for other delivery options such as liftgate, "limited access" (construction sites, schools, churches, military, etc) residential, and appointments. Refused or "unable to deliver due to customer" deliveries subject to a fee of not less than $150 up to the total cost incurred by Gladden Water for shipping charges. Residential deliveries subject to additional charges not listed on the product, we will inform if they apply. Website sale prices for new customers only. When supplies are constrained Gladden may substitute brands of water for a brand of equal or greater value.
Shipping Damage:
IF THERE IS PARTIAL DAMAGE TO THE SHIPMENT
ACCEPT the Shipment - Gladden will provide credit if you do the following (if it is a complete loss with no usable product then reject the shipment, otherwise follow these steps). For credit you must follow these steps. 1. Take pictures of damages while the product is still on the truck 2. Damage MUST be noted on the delivery paperwork and signed by BOTH you and the driver 3. Scan and email paperwork and photos to [email protected] 4. We will offer a credit for the actual damaged portion of a pallet or apply credit towards your next delivery. We do not ship out replacements. Example of damage credit: 5 cases of bottled water are not usable - we would credit for the value of the 5 damaged cases.
Pallet Common Carrier Deliveries (LTL) & Limited Access: Delivery made via LTL common carriers. Delivery does not include moving pallets once they are off the truck unless you prepaid for this. If you have the driver move pallets once they are off the truck, you will be responsible for a charge of $215 per pallet
Pallets of water in many cities will be delivered via standard common carrier. Shipping times listed are average times and not guaranteed. Common carrier delivery is a tailgate delivery to a dock or forklift unload. If you do not have a dock or forklift for unloading you must order liftgate service. Certain types of delivery locations are "limited access" and/or "extra charge" locations. The following are the majority (but not all) limited access locations: Construction Site, Mines, Quarries, Oil Fields and/or Pits, Steel Mill, Nuclear Generating Facility, Military Installation, Farm/Ranch, Schools, Wind-farms, Camps,Flea Markets, Nursing Homes, Restaurants, Malls (including strip mall), Marinas, Libraries, Vineyards/Winery, Orchards, Country Club/Social Club, Ski Resort/Lodges, Prisons, Airports, Church or place of worship, Native American Reservations, Utility Sites, Fairs/Carnivals, Mini Storage, Rural, Commercial Establishments not open to public during business hours, Commercial Establishments not ready to receive a shipment, Commercial not having access to a loading dock, Sites where inspections required before or after pickup, Location requiring trailer under 48 feet. Appointments can result in additional delivery charges. Customers who fail to make us aware of appointments required or delivery to certain "limited access" locations will be required to pay additional shipping costs if applicable. A signature is required for all common carrier deliveries. Deliveries are made Monday thru Friday 8:00am to 4:00pm.
Pallet Product Prices: Prices listed are for the city listed. For locations outside the city limits additional charges may apply
Expedited Shipping Charges: Occasionally Gladden may not be able to fulfill a expedited shipping guarantee. In the event Gladden fails to meet a shipping speed that customer paid extra money for then the monies paid for expedited shipping fee will be refunded to the customer. Gladden Water assumes no responsibility or liability for orders not shipped on time, other than the expedited shipping fee paid by customer.
Full and Half Truckload Deliveries: Customer is responsible to unload truck. Driver does not provide assistance. Customer has 2 hours to unload truck upon arrival, if unload time takes longer than 2 hours additional charges may apply. Customer is responsible to notify Gladden Water in advance if a specific delivery appointment is required.
Alkaline Water: pH can vary depending on use. Water should be tested by customer with a calibrated digital meter to ensure the pH meets their needs.
Return of water is not allowed. Once water has been delivered no returns will be accepted for partial or full bottles or boxes. Returnable water bottles, dispensers, and related equipment shall remain the exclusive property of Gladden Water and monthly service payments do not cause a customer to gain any right, title or interest in the dispenser or any other equipment. Customer agrees to provide Gladden with reasonable cooperation with respect to bottle and/or cooler pickups and deliveries.
Billings: All bills are due upon receipt. If Customer does not pay invoice by the end of the billing month, Customer will pay Company a late fee not to exceed $7 per month. If customer is on a plan that requires ez pay then Customer agrees to keep Gladden Water informed of card changes or to provide new expiration dates on expiring cards at least 30 days in advance of monthly billing (a fee up to $2 will be charged for ez pay transactions that fail due to non sufficient funds or expired expiration dates).
Potential Restricted Delivery Locations: Gladden does not deliver to all locations within service areas. The following are some excluded delivery situations. locations requiring extensive wait times for access to deliver water, some locations without adequate delivery access areas. Some services not available at residential locations. Gladden reserves the right not to deliver to locations more than 200 feet from a acceptable parking location. Gladden reserves the right not install coolers or provide service to dwellings appearing to be unsanitary or in unsafe locations . Unsafe locations include dwellings with extensive smells, unfinished dwellings, damaged dwellings.
Liability. Gladden DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, CLEAR TITLE, OR NON INFRINGEMENT. The total liability of Gladden under this Agreement shall be limited to repairing or replacing defective water bottles, dispensers,and related equipment delivered by Gladden to you. Under no circumstances shall Gladden be liable to you or any other party for any monetary damages whatsoever in connection with this Agreement or the products or services provided by Gladden. Without limiting the generality of the preceding sentence,Gladden specifically disclaims any responsibility or liability for any consequential,incidental, special, exemplary, punitive, or other similar damages, however denominated. If, despite the limitations contained in this Section 9,monetary liability is imposed upon Gladden, you agree that under no circumstances shall any liability exceed the lesser of actual damages or an amount equal to the total payments made by you to Gladden pursuant to this Agreement during the three (3) billing periods preceding such assessment of liability. You agree to waive and hold Gladden and its directors, officers, agents and employees harmless against any claims, damage, injury, or liability suffered or incurred by you or your agents, guests or family members arising from your or your agent's, guest's and family member's negligence or misconduct or operation or use of water bottles, products, dispensers, coffee equipment or related equipment provided to you under this Agreement. You further agree to indemnify,defend and hold harmless Gladden and its directors, officers, agents and employees from and against any claims, damage, injury, cost, liability,expense (including reasonable attorneys' fees) or other loss threatened,suffered, or incurred by Gladden as a result of your negligence or misconduct or operation or use of water bottles, products, dispensers, or related equipment provided to you under this Agreement. You waive all rights to bring any claim against Gladden as a class member or class representative, notwithstanding applicable law. You acknowledge that water can damage surfaces with which they come into contact and that leaks may occur from water bottles, boxes, dispensers/equipment. You are responsible for selecting the location for placement of water bottles, boxes, dispensers or related equipment in your property and have full responsibility for any damage or loss that occurs. You acknowledge that installation, use or removal of water bottles, dispensers and related equipment is your responsibility and may change your personal property, home or office.Gladden is not responsible or liable for any costs, expenses, claims or other liability related to any damage, loss or change to your personal property, home or office resulting from the installation, use or removal of water bottles,dispensers or coffee equipment.
Dispute Resolution. Gladden and you will first attempt to resolve any dispute, controversy, claim or other issue ("Dispute") which arises out of or relates to this Agreement and/or the services provided to you by Gladden using good faith efforts to negotiate are solution of the matter. You agree that if the Dispute remains unresolved for forty-five (45) days after notification by either party to the other that a Dispute exists, both parties will enter into final binding arbitration in accordance with the rules of the American Arbitration Association to be held in Minneapolis, Minnesota (or such other location as may be required under applicable law) with no right of appeal. If you file any claims, administrative or legal actions involving a Dispute to which this section applies without first having attempted to resolve the Dispute using good faith negotiations,you will not be entitled to recover attorney's fees, even if you would otherwise be entitled to them. If a controversy exists relating to amounts owed by you under this Agreement, Gladden reserves the right to pursue collection through court proceedings in lieu of arbitration.
Notices. All notices must be in writing and delivered by U.S.mail, certified mail or personal delivery or facsimile with written confirmation of receipt to the Customer address and to Gladden at the mailing address PO Box 455, Excelsior, MN 55331. You agree to notify Gladden promptly of a change in your address.
Force Majeure. Gladden shall not be liable to you for any damage, loss or nonperformance caused by government action, war, fire, explosion, flood, strike, lockout, embargo, act of God, or any similar cause beyond the control of Gladden, and in no event does this Agreement require Gladden to settle or resolve any labor dispute or disturbance.
General. This Agreement is the entire agreement between you and Gladden relating to the subject matter hereof and supersedes all other oral or written statements made by either you or Gladden. No written modification or change to this Agreement shall be binding unless expressly approved in writing by Gladden. Gladden may accept late payments,partial payments, or checks and money orders marked "payment in full," without compromising any of its rights under this Agreement.Gladden may choose not to exercise or to delay enforcement of any rights under this Agreement without compromising those rights. Gladden may assign this Agreement and any of its rights under it to a third party without notice. You may not assign this Agreement and any such assignment will be null and void. If any provision of this Agreement is held invalid or unenforceable, all other provisions will remain in full force and effect. THIS AGREEMENT IS GOVERNED BY THE LAWS OF THE STATE OF Texas
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THE TERMS AND CONDITIONS CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE. These terms and conditions apply to your purchase of products and/or services from Gladden Water and you and are bound by these terms and conditions.
Customers signing up for service agree to the terms and conditions provided herein. Customer has carefully reviewed these terms and conditions and has been given an opportunity to ask questions about the product and service.
Pallets of water: All orders, once shipped, are final, no returns allowed. Shipping times listed are average times and not guaranteed. All orders prepaid unless prior credit approval. Free delivery for businesses with forklift or dock and no limited access restrictions. Additional charges may apply for other delivery options such as liftgate, "limited access" (construction sites, schools, churches, military, etc) residential, and appointments. Refused or "unable to deliver due to customer" deliveries subject to a fee of not less than $150 up to the total cost incurred by Gladden Water for shipping charges. Residential deliveries subject to additional charges not listed on the product, we will inform if they apply. Website sale prices for new customers only. When supplies are constrained Gladden may substitute brands of water for a brand of equal or greater value.
Shipping Damage:
IF THERE IS PARTIAL DAMAGE TO THE SHIPMENT
ACCEPT the Shipment - Gladden will provide credit if you do the following (if it is a complete loss with no usable product then reject the shipment, otherwise follow these steps). For credit you must follow these steps. 1. Take pictures of damages while the product is still on the truck 2. Damage MUST be noted on the delivery paperwork and signed by BOTH you and the driver 3. Scan and email paperwork and photos to [email protected] 4. We will offer a credit for the actual damaged portion of a pallet or apply credit towards your next delivery. We do not ship out replacements. Example of damage credit: 5 cases of bottled water are not usable - we would credit for the value of the 5 damaged cases.
Pallet Common Carrier Deliveries (LTL) & Limited Access: Delivery made via LTL common carriers. Delivery does not include moving pallets once they are off the truck unless you prepaid for this. If you have the driver move pallets once they are off the truck, you will be responsible for a charge of $215 per pallet
Pallets of water in many cities will be delivered via standard common carrier. Shipping times listed are average times and not guaranteed. Common carrier delivery is a tailgate delivery to a dock or forklift unload. If you do not have a dock or forklift for unloading you must order liftgate service. Certain types of delivery locations are "limited access" and/or "extra charge" locations. The following are the majority (but not all) limited access locations: Construction Site, Mines, Quarries, Oil Fields and/or Pits, Steel Mill, Nuclear Generating Facility, Military Installation, Farm/Ranch, Schools, Wind-farms, Camps,Flea Markets, Nursing Homes, Restaurants, Malls (including strip mall), Marinas, Libraries, Vineyards/Winery, Orchards, Country Club/Social Club, Ski Resort/Lodges, Prisons, Airports, Church or place of worship, Native American Reservations, Utility Sites, Fairs/Carnivals, Mini Storage, Rural, Commercial Establishments not open to public during business hours, Commercial Establishments not ready to receive a shipment, Commercial not having access to a loading dock, Sites where inspections required before or after pickup, Location requiring trailer under 48 feet. Appointments can result in additional delivery charges. Customers who fail to make us aware of appointments required or delivery to certain "limited access" locations will be required to pay additional shipping costs if applicable. A signature is required for all common carrier deliveries. Deliveries are made Monday thru Friday 8:00am to 4:00pm.
Pallet Product Prices: Prices listed are for the city listed. For locations outside the city limits additional charges may apply
Expedited Shipping Charges: Occasionally Gladden may not be able to fulfill a expedited shipping guarantee. In the event Gladden fails to meet a shipping speed that customer paid extra money for then the monies paid for expedited shipping fee will be refunded to the customer. Gladden Water assumes no responsibility or liability for orders not shipped on time, other than the expedited shipping fee paid by customer.
Full and Half Truckload Deliveries: Customer is responsible to unload truck. Driver does not provide assistance. Customer has 2 hours to unload truck upon arrival, if unload time takes longer than 2 hours additional charges may apply. Customer is responsible to notify Gladden Water in advance if a specific delivery appointment is required.
Alkaline Water: pH can vary depending on use. Water should be tested by customer with a calibrated digital meter to ensure the pH meets their needs.
Return of water is not allowed. Once water has been delivered no returns will be accepted for partial or full bottles or boxes. Returnable water bottles, dispensers, and related equipment shall remain the exclusive property of Gladden Water and monthly service payments do not cause a customer to gain any right, title or interest in the dispenser or any other equipment. Customer agrees to provide Gladden with reasonable cooperation with respect to bottle and/or cooler pickups and deliveries.
Billings: All bills are due upon receipt. If Customer does not pay invoice by the end of the billing month, Customer will pay Company a late fee not to exceed $7 per month. If customer is on a plan that requires ez pay then Customer agrees to keep Gladden Water informed of card changes or to provide new expiration dates on expiring cards at least 30 days in advance of monthly billing (a fee up to $2 will be charged for ez pay transactions that fail due to non sufficient funds or expired expiration dates).
Potential Restricted Delivery Locations: Gladden does not deliver to all locations within service areas. The following are some excluded delivery situations. locations requiring extensive wait times for access to deliver water, some locations without adequate delivery access areas. Some services not available at residential locations. Gladden reserves the right not to deliver to locations more than 200 feet from a acceptable parking location. Gladden reserves the right not install coolers or provide service to dwellings appearing to be unsanitary or in unsafe locations . Unsafe locations include dwellings with extensive smells, unfinished dwellings, damaged dwellings.
Liability. Gladden DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, CLEAR TITLE, OR NON INFRINGEMENT. The total liability of Gladden under this Agreement shall be limited to repairing or replacing defective water bottles, dispensers,and related equipment delivered by Gladden to you. Under no circumstances shall Gladden be liable to you or any other party for any monetary damages whatsoever in connection with this Agreement or the products or services provided by Gladden. Without limiting the generality of the preceding sentence,Gladden specifically disclaims any responsibility or liability for any consequential,incidental, special, exemplary, punitive, or other similar damages, however denominated. If, despite the limitations contained in this Section 9,monetary liability is imposed upon Gladden, you agree that under no circumstances shall any liability exceed the lesser of actual damages or an amount equal to the total payments made by you to Gladden pursuant to this Agreement during the three (3) billing periods preceding such assessment of liability. You agree to waive and hold Gladden and its directors, officers, agents and employees harmless against any claims, damage, injury, or liability suffered or incurred by you or your agents, guests or family members arising from your or your agent's, guest's and family member's negligence or misconduct or operation or use of water bottles, products, dispensers, coffee equipment or related equipment provided to you under this Agreement. You further agree to indemnify,defend and hold harmless Gladden and its directors, officers, agents and employees from and against any claims, damage, injury, cost, liability,expense (including reasonable attorneys' fees) or other loss threatened,suffered, or incurred by Gladden as a result of your negligence or misconduct or operation or use of water bottles, products, dispensers, or related equipment provided to you under this Agreement. You waive all rights to bring any claim against Gladden as a class member or class representative, notwithstanding applicable law. You acknowledge that water can damage surfaces with which they come into contact and that leaks may occur from water bottles, boxes, dispensers/equipment. You are responsible for selecting the location for placement of water bottles, boxes, dispensers or related equipment in your property and have full responsibility for any damage or loss that occurs. You acknowledge that installation, use or removal of water bottles, dispensers and related equipment is your responsibility and may change your personal property, home or office.Gladden is not responsible or liable for any costs, expenses, claims or other liability related to any damage, loss or change to your personal property, home or office resulting from the installation, use or removal of water bottles,dispensers or coffee equipment.
Dispute Resolution. Gladden and you will first attempt to resolve any dispute, controversy, claim or other issue ("Dispute") which arises out of or relates to this Agreement and/or the services provided to you by Gladden using good faith efforts to negotiate are solution of the matter. You agree that if the Dispute remains unresolved for forty-five (45) days after notification by either party to the other that a Dispute exists, both parties will enter into final binding arbitration in accordance with the rules of the American Arbitration Association to be held in Minneapolis, Minnesota (or such other location as may be required under applicable law) with no right of appeal. If you file any claims, administrative or legal actions involving a Dispute to which this section applies without first having attempted to resolve the Dispute using good faith negotiations,you will not be entitled to recover attorney's fees, even if you would otherwise be entitled to them. If a controversy exists relating to amounts owed by you under this Agreement, Gladden reserves the right to pursue collection through court proceedings in lieu of arbitration.
Notices. All notices must be in writing and delivered by U.S.mail, certified mail or personal delivery or facsimile with written confirmation of receipt to the Customer address and to Gladden at the mailing address PO Box 455, Excelsior, MN 55331. You agree to notify Gladden promptly of a change in your address.
Force Majeure. Gladden shall not be liable to you for any damage, loss or nonperformance caused by government action, war, fire, explosion, flood, strike, lockout, embargo, act of God, or any similar cause beyond the control of Gladden, and in no event does this Agreement require Gladden to settle or resolve any labor dispute or disturbance.
General. This Agreement is the entire agreement between you and Gladden relating to the subject matter hereof and supersedes all other oral or written statements made by either you or Gladden. No written modification or change to this Agreement shall be binding unless expressly approved in writing by Gladden. Gladden may accept late payments,partial payments, or checks and money orders marked "payment in full," without compromising any of its rights under this Agreement.Gladden may choose not to exercise or to delay enforcement of any rights under this Agreement without compromising those rights. Gladden may assign this Agreement and any of its rights under it to a third party without notice. You may not assign this Agreement and any such assignment will be null and void. If any provision of this Agreement is held invalid or unenforceable, all other provisions will remain in full force and effect. THIS AGREEMENT IS GOVERNED BY THE LAWS OF THE STATE OF Texas